Frequently Asked Questions – WHEYONIC
Your questions, answered clearly and honestly.
1. Are WHEYONIC supplements original and imported?
Yes, we only deal in 100% genuine and imported supplements. Every product goes through strict quality checks before delivery. Learn more about how to verify original supplements in India.
2. How can I place an order?
You can easily place an order through our official website by selecting your desired product, adding it to cart, and completing the payment process.
3. What payment methods do you accept?
We accept secure online payments through UPI, Debit/Credit Cards, Net Banking, and Wallets.
🚫 Cash on Delivery (COD) is currently not available.
4. How long does shipping take?
All orders are dispatched within 24–48 hours and delivered within 3–7 business days, depending on your location.
5. Can I return or exchange a product?
Yes, we offer returns and exchanges under certain conditions:
- Return requests must be made within 7 days of delivery
- Product must be unopened and in original condition
- Exchanges are allowed only if the product is damaged or defective
👉 Note: You must record an unboxing video to claim any damage/missing items.
6. When will I receive my refund?
Once we receive and inspect the returned item, the refund will be processed to your original payment method within 5–7 business days.
7. Do you offer free shipping?
We offer free shipping on all prepaid orders above ₹2000. Shipping charges may apply to smaller orders.
8. Can I track my order?
Yes, once your order is shipped, we will share the tracking details via email or SMS.
9. How can I contact customer support?
You can reach us at:
📧 support@wheyonic.com
📞 +91-9518820715
10. How to Check Original Supplements in India?
Verifying the authenticity of supplements is crucial in India's market where counterfeit products are unfortunately common. At WHEYONIC, we understand your concerns about receiving genuine products. Here's a comprehensive guide to help you identify original supplements:
Key Indicators of Genuine Supplements
- Holographic Seals: Most authentic supplements feature tamper-proof holograms that change appearance when tilted
- Batch Numbers & Expiry Dates: Legitimate products have clear, laser-etched batch numbers and expiry dates
- QR Code Verification: Scan the QR code using your smartphone to verify authenticity on the manufacturer's website
- Packaging Quality: Original products have high-quality printing with no spelling mistakes or blurry logos
- Seal Integrity: Check for intact factory seals with no signs of tampering

Step-by-Step Verification Process
- Check the Packaging: Examine for any signs of poor print quality, faded colors, or misspellings
- Verify Holograms: Authentic holograms show 3D effects and change patterns when tilted
- Scan QR Codes: Use your phone to scan the QR code and verify on the brand's official verification portal
- Cross-Check Batch Numbers: Contact the manufacturer with the batch number to confirm authenticity
- Inspect the Seal: Ensure the inner seal is intact and shows no signs of tampering
WHEYONIC's Authenticity Guarantee
At WHEYONIC, we source supplements directly from authorized distributors and manufacturers. Each product undergoes:
- Three-stage authenticity verification process
- Batch number cross-checking with manufacturers
- Seal integrity inspection
- QR code validation before shipping
We maintain relationships with top brands to ensure you receive only authentic supplements in India.
Official Verification Portals
Verify your supplements using these official resources:
Regulatory Resources
Learn more about supplement regulations in India:
Related Resources
Remember, purchasing from authorized retailers like WHEYONIC is the safest way to ensure you're getting authentic supplements in India. If you ever have doubts about a product's authenticity, contact our support team immediately for assistance.